General Terms and Conditions for Hotel Accommodation Contracts


1. Scope

These general terms and conditions of trade (GTCT) apply for the sale of vouchers on the online voucher portal of Andel’s Berlin Hotelbetriebs GmbH at
2. Contracting partners
Only people over the age of 18 are authorised to buy on our online voucher portal.
The agreement is formed between you as the buyer and
Andel’s Berlin Hotelbetriebs GmbH
Landsberger Allee 106, 10369 Berlin, Germany
Geschäftsführer: Johanna Weichselbaumer, Martin Ijkema, Ralf Alsdorf, Daniel Ross
Register Court: Amtsgericht Charlottenburg HRB 167075 B
as the seller.
3. Formation of the agreement, languages of the agreement
The products (vouchers) shown on our online voucher portal are to be considered only as an invitation to order. They represent no binding offer. With your order by clicking on the “Buy Now” button, you submit a binding offer to form a sales agreement for the selected voucher(s). You will then immediately receive a confirmation of receipt of your order to the e-mail address you have given.
The seller accepts your order by providing the ordered voucher to you for downloading and printing (print@home) on the online voucher portal and digitally by e-mail.
The sales agreement can be formed in the following languages: German and English. Input errors during the order process can be corrected by using the “Back” button then re-entering.
4. Right of revocation
You have the right to revoke this contract within 14 days without stating reasons. The 14-day revocation period commences on the day on which you or a third party nominated by you, who is not the carrier, take(s) possession of the goods. In order to exercise your right of revocation you need to inform us, Andel’s Berlin Hotelbetriebs GmbH, Landsberger Allee 106, 10369 Berlin, Germany, Telefax: +49 30 453 053 2199, E-Mail:, by way of an unambiguous declaration (e.g. a letter sent by mail, fax or email) of your intention to revoke this contract. You may, if you wish, use the enclosed sample revocation form (download below) for this purpose.
Your notification of exercise of the right of revocation is considered to have been submitted in time if it is dispatched prior to the expiry of the revocation period.
Consequences of revocation
If you revoke this contract we will refund all payments we have received from you, including delivery costs (with the exception of any additional costs incurred due to a delivery option other than the most economic standard option offered by us having been chosen), without delay and at the latest within 14 days of the day on which we receive your notice of revocation of this contract. We use the same payment method used in the original transaction to provide the refund unless we have expressly agreed otherwise; in no event will you be charged any fees related to this refund.
5. Payment terms

The purchase price for the voucher may be paid by credit card or online remittance.
6. Redemption of the vouchers

You can redeem this voucher exclusively at VIENNA HOUSE ANDEL'S BERLIN and all on-site restaurants.
A cash payment for the value of the voucher is not permitted. If the price of the service for which the voucher is redeemed is less than the value of the voucher then the person redeeming the voucher will receive a voucher for the difference in the hotel.
Updated: September 2019